Return Policy
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging any gowns, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
As our items are made to order, our refund policy is return within 7 days of purchase.
Defective, Damaged or Misshipped Items
If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
If we shipped you a defective or damaged item: You are eligible for a an refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its order number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it.
If you are returning or exchanging any gowns, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
As our items are made to order, our refund policy is return within 7 days of purchase.
Defective, Damaged or Misshipped Items
If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
If we shipped you a defective or damaged item: You are eligible for a an refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its order number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it.
Cancellation Policy
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing is made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. Therefor, once your order has been placed, it can no longer be cancelled. Please refer to our cancellation and return policies below for details.
Shipping Policy
3-5 Days Delivery for Ankara and Sexy Casual Collection.
14 Days Delivery for Formalwear
Shipping Policy
3-5 Days Delivery for Ankara and Sexy Casual Collection.
14 Days Delivery for Formalwear
